Has your software packed up its Pixels and refuses to play nice?
Does this look familiar?
Not to worry, this is a fairly common error for Autodesk x Windows users.
Why am I seeing this?
The most common cause is usually because you are using an out of date Autodesk License version and an update is required to your software.
NB: Autodesk License updates are made available approx. every 3 months)
How can I fix this?
First things first, this solution is for Windows (Primarily versions 10 and 11).
- Login to your portal: manage.autodesk.com and navigate to 'Product Updates' under 'Products and Services'
- Set the release date to 'All'.
- Start typing these updates into the search bar (but go slow, it can be temperamental)
-> Autodesk Licensing service
-> Single Sign on Component
-> Identity Manger (For 2024 product versions and later) - Click the Download button when it appears at the top of the list to download and update.
The .exe file will then download to your Windows Downloads folder in a zip file where you can extract the .exe file and then install it. (Make sure your Autodesk programs are all closed first).
Tip: If you're working in a locked down IT environment, you will need your IT group to assist you with this.
After install, open your Autodesk product to check licensing is now working.
Hopefully that did it...
If that didn't work, let's get technical:
There are a number of other possible solutions, so please reach out to us and we can set you up with a tech specialist to assist you.
Some other potential causes can be found within Autodesk's article.
But we really recommend giving us a call or email if you've completed the initial updates and are still having issues. Why waste time trying to figure it out when our tech team are on hand and familiar with the software? Seriously, just reach out, we are here to help.