Hmmm, can't find where your new license has wandered off to?
Fear not! We have a few tips and tricks to help you to locate those coveted seats, so you can assign your new users and send them on their way.
Initial Checks
- Are you signed into mange.autodesk.com as the admin?
- Have you paid for your new license, or is your PO still within the 30 day terms?
- Were your licenses ever over-allocated? Eg, Have you forgotten to unassign ex-staff and found yourself with more users than seats?
If you answers, yes, duh and don't believe so, then read on:
Subscriptions & Contracts
If your company uses the 'teams' feature, give this a try:
Step 1:
Log into your Autodesk Customer Portal
Step 2:
Navigate to the 'Billing and Orders' section, then select 'Subscriptions and Contracts' *a)
Step 3:
From this screen, locate the newly purchased product that has an 'Assign' link next to it *b)
Step 4:
Assign to an existing team or create a new one
Step 5:
Your new license should now be available under: 'User Management' and 'By Product' within the portal
Step 6:
Either invite a new user, or assign to an existing user to trigger an email that will step the new user through setup.
Still not there?
It might still be an issues with teams or permissions, please reach out to the Onboarding team and we can dig a little deeper for you.
(Eg. Even if you are an admin, only the 'Purchaser' can assign these new licenses to a team before anyone else will be able to see the new licenses).
Remember: If what's in your portal doesn't match the steps above, please check out our other articles within this Help Centre or you can always reach out to the onboarding team to get further support at any time.
*a) Step 2: Subscription and Contracts navigation
*b) Step 3: Assign new product/s to a team