Revit Printing Issues (Scrambled Text) – Vinzero

*Resolved by Microsoft as of March 22, 2021

Issue

We have recently been made aware of an issue occurring when printing from Revit to PDF.

The type of PDF plotter doesn't matter (Bluebeam, Foxit, CutePDF, Microsoft, etc.), as they all end up having the same text scrambling issue.

Example here:

Cause

At the moment, both Bluebeam and Autodesk have confirmed that it is a printing problem related to the recent Windows KB updates - KB5000802, March 9, 2021—KB5000802 (OS Builds 19041.867 and 19042.867) (microsoft.com) and KB5000808, March 9, 2021—KB5000808 (OS Build 18363.1440) (microsoft.com) - and Microsoft has issued a retraction of the update.

Solution

You will need to install the new updates, or, if your organization permissions doesn't let you do so, you will need to uninstall those specified updates.

Troubleshooting Steps - Install New Updates

Here are the steps:

Type in - Windows Updates - and check to see if you have any updates
- If you are on v.2004/20H2 of Windows, look for - KB5001649, March 18, 2021—KB5001649 (OS Builds 19041.870 and 19042.870) Out-of-band (microsoft.com)
- If you are on v.1909 of Windows, look for - KB5001648,March 18, 2021—KB5001648 (OS Build 18363.1443) Out-of-band (microsoft.com)
If it's managed by your organization or you can't get the update through Step 1, do the following:
- If you are on v.2004/20H2 of Windows - go here to download the .msu file: Microsoft Update Catalog - v.2004/20H2
- If you are on v.1909 of Windows - go here to download the .msu file: Microsoft Update Catalog - v.1909
Once you have it installed, it'll more than likely ask you to restart your computer. Do so, then retest your files.

Troubleshooting Steps - Uninstall Old Updates

Here are the steps:

Type in - Windows Update settings - in the Windows Search Bar
Click on - View Update History
Click on - Uninstall updates
Control Panel will launch
- Scroll down until you find the problematic update
- Highlight the problematic update by clicking on it
- At the top, click - Uninstall
Restart your computer
Retest your file

Extra Steps

If you aren't able to uninstall from the instructions above or do not have those updates listed, you will need to contact your IT and ask them to roll back Windows to the version prior to when you noticed the issue emerging, or ask them to force the new update install.

If you are still having issues, please log a ticket to us at - Home – VinZero – Zendesk - and provide a bit of information: