Issue
To address many technical complications encountered on the A2K Technologies support desk, the A2K Technologies support technician requires remote desktop access. For this process, A2K Technologies utilizes commercial licenses of Team Viewer allowing them to host a remote desktop support session.
Cause
N/A
Solution
To start a Team Viewer session with the A2K Technologies Support Desk, you may begin downloading the Team Viewer Quick Support client via the link below;
https://download.teamviewer.com/download/TeamViewerQS.exe
Or alternatively, you can find the same file linked on the Team Viewer website under the Quick Support sub-page;
Once the TV Quick Support module has been downloaded and is running, eventually you'll see this pop-up window;
If you're either unable to download and run the Team Viewer client, or if the Team Viewer client fails to generate a Session ID and Password, then you'll need to reach out to your Desktop IT Support. In some cases, your Desktop IT Support administrator may already have an install of Team Viewer on your computer which will prevent the Quick Support session from working, or they may be actively preventing the use of Team Viewer. As such if you encounter this issue then you'll need to escalate this problem with your IT Support, and then have your IT Administrator reach out to the A2K Technologies support person to discuss further.
Importantly, an A2K Technologies support technologies will never request access to your computer through either an unsolicited phone call or email. All of our TV sessions are linked to an active support ticket and logged within an A2K Technologies operated help desk system. Team Viewer sessions can be recorded upon request- but by default A2K Technologies support staff do not record them.
And as always, never ever share your passwords, be it for your computer or your Autodesk account with anyone - not with A2K Technologies staff, nor Autodesk representatives. Understand however, that Team Viewer does use an ID and password system, and quoting both the Team Viewer ID and the Team Viewer password over the phone to the A2K Technologies support technician is required for remote desktop access support session.