Windows 10 - v2004 issues

Issue

We have started to see a few clients moving onto Version 2004 of Windows in the last few weeks with various issues.

• CAD not launching;
• Revit performance deterioration;
• Products not installing with various failure warnings;
• Products crashing on start-up with error pop-ups.

Cause

At the moment, we can see the issue lies in the C++ Libraries getting corrupted during the Windows Update.

Solution

If it's a FRESH INSTALL, we recommend the following steps:

1. Uninstall C++ Libraries (C++ libraries will install on their own with the software installation);
   • Link: https://autode.sk/39NuxKS
2. Clean uninstall the software in question.
   • Link: https://autode.sk/33iDJ91
3. Run MSFixIt to clean up any registries and straggling files (sometimes there are multiple instances, so run MSFixIt until they are all clear);
   • Link: https://bit.ly/2EJW8kQ
4. Reboot your computer;
5. Reinstall the software using the Browser Method.
   • Link: https://autode.sk/2XmUCvj

If it's a product that was ALREADY INSTALLED and started to act up, we recommend the following steps:

1. Repair C++ Libraries;
   • Link: https://autode.sk/39N6LyP
2. If it's still not working, un/reinstall C++ libraries;
   • Link: https://autode.sk/39NuxKS
3. If still not working, Repair the product through Control Panel;
4. If still not working, run a Reinstall through the Control Panel.

We have been on contact with Autodesk on ways around it and they are aware that this issue has emerged. We will add to this article as more workarounds/solutions come to light.