Sometimes clients are still running older versions of the product and therefore still require support when they run into technical issues, by name 'legacy' products are no longer supported by Autodesk and vendors such as us after a certain period of time, so use this guide to work out if your product is eligible or not.
Typically 'legacy' status occurs simply due to age and the fact that Autodesk releases a range of new products each year and like any organization, Autodesk needs to devote their resources to their current range of offerings, in order to not only to assist new & existing clients on these versions, but also to fix and/or improve newer builds of their software.
Therefore Autodesk's official view is to offer access to the current build and support 3 legacy versions prior. Anything older than that are considered obsolete in Autodesk's eyes see: Accessing and downloading legacy Autodesk products - Commercial License Only | AutoCAD | Autodesk Knowledge Network
To work out if your version is 'current' & 'supported' or 'obsolete' read here.
Our support desk is happy to assist with resolving complications for all current and supported legacy versions of your installed Autodesk software. Autodesk Software includes;
- AutoCAD including toolsets and any vertical products
- Inventor range of products
- All licensing and installation troubleshooting
- Various 360 services, such as BIM360 and Fusion 360
So how can I work out if my version is supported?
- For ease of terminology we will use the following classifications.
Current = The newest version, at the time of this guide it is 2023.
Supported Legacy = The three previous year versions which are supported.
Obsolete Legacy = Any version that is beyond the third legacy year, and are no longer supported.
- Check the Autodesk official website and see what the latest year of your product is through the following link Autodesk - Account
- NOTE: For this example we will use Revit, and please also remember that this image is expected to go out of date but will give you a general method of checking
- From what is outlined on this page, you can either go into the product and see what is listed OR you can do a simple subtraction i.e 23 - 3 = 20, meaning 2020, 2021, 2022, and 2023 at the time of this guide are the supported versions of Revit.
Otherwise inside the product you should see each supported year, current, and legacy broken into tabs.
- Based on your findings here will determine if your version is a supported legacy version or a obsolete legacy version.
It's important to note, however, that product versions beyond the 3rd legacy version from the current product version are no longer supported by either our support desk or Autodesk as they are considered 'obsolete legacy products'. If you're currently using a legacy version of Autodesk products, we insist that you plan your Autodesk software upgrade immediately.
Most importantly, understand that Autodesk will no longer supply licensing for these obsolete legacy version applications (there may be exceptions, but generally speaking, activation and network licenses requests for legacy applications will be rejected by Autodesk).