Autodesk has moved to the Collection series for products now, so those of us who are used to the Suites will now have a different process when it comes to installing the products within the collection.
This article will describe the process we recommend you undertake when installing software to ensure a smoother installation.
Solution (if required broken down to Revit years if different)
- First, you will need to go to your - Management Portal - where you will have a list of all of your products available for download.
NOTE: To follow along you will more than likely need to change your view to 'classic'
- Click on "All Products and Services" to get to the full list of available products.
- If you have a Collection, clicking on "View items" will take you to another list. If you have single product/s, skip to Step 4.
- Find the product you want to install, then on the right-hand side, find the "View Downloads" button and click it. In here, you have the ability to change the installation method. We recommend using the Browser Method as it is the most reliable of the 3 choices that Autodesk provides.
- Once Browser Method is selected, click on the blue "Browser Download" button to start downloading the software.
- There will be a bubble note telling you how many parts there are, note that down.
- Sometimes, browsers block pop-ups from the Management Portal. Add - manage.autodesk.com - to your safe list for future use.
- As a bonus tip, set your settings to always go to Browser Method. This way, when you revisit this website later on down the road, you don't forget to change it to Browser Method. This is easily done through the Settings cog.
- Once all parts are downloaded, launch the first part. It should look something to the degree of - 001_00x.sfx.exe (where "x" is the last "part" number). Example, Revit 2020 would be - 001_007.sfx.exe
- You will need to make sure you have all of the parts, otherwise, when you extract the parts, you will get an error saying that you don't have all of the parts.
- A great tool for checking if you have all the parts (if you do get this error) is the - AVA - Autodesk Virtual Agent - where you can ask the virtual agent for the files, and you can cross-check if you are missing any parts/how many you may be missing (See screenshot at the bottom of the article for example of Revit 2020 parts).
Once finished downloading:
- We recommend disabling antivirus before installation as they sometimes cause issues with the installation process.
- Launch the file named "001" and it will begin extracting the files and find the other parts automatically. This can sometimes take up to 60 seconds.
- Usually, the installer dialog box will pop up right away, but if not, you will find the files in - C:\Autodesk\<software_name>
- Go into the software folder and double click the "Setup.exe" file to run the installer.
- Sometimes there are 2 of the same name. Right-click and check the "Properties" for the larger of the two files and run the setup.exe from there.
If you have any issues with the installation process, please reach out to the support team.
- If this installation fails, please screenshot the error you receive in the installation dialogue box as it'll help isolate the issue further.
- Please also go to your Windows Temporary Folder (type %TEMP% in the Windows Search Bar) and find/attach the file named "<software_name> Setup.log"
- Tip: Sorting by date will be faster in finding this file.
- Not Enough Disk Space
- Autodesk Self-Extract window stuck or closes right away
Could be a few things at play here, Autodesk has this article that describes this behaviour and the workarounds: Autodesk Self-Extract tool stops or shows error "Not enough disk space" | AutoCAD | Autodesk Knowledge Network
Example of AVA prompts: