BIM360 products are a two-tier system and often confuse people upon initial implementation.
Many access issues that we see are due to three things:
1. Management Portal
User is not assigned a BIM360 Design/Collaborate Pro license:
- By default, new licenses are assigned to the Contract Manager/Software Coordinator. Ideally, this would initially be set up with the BIM Manager as the CM/SC.
- They can then assign the licenses to other users the following way: Autodesk Account user management | Account Management | Autodesk Knowledge Network
- After a license has been assigned, users should be able to see a seat upon login onto the ADSK management account using their own details, but note, that it may sometimes take up to 3hrs to sync a seat to the end-user account.
Understandably, sometimes companies rather have the same CM/SC.
- In that case, the CM/SC will need to activate the BIM360 Hub (if not invited from an external company to a project), assign the new admin (perhaps the BIM Manager), and from there, after the CM/SC assigns all of the users a BIM360 License, the BIM360 Account Admin can set up the project and invite members.
- How to assign admins: Add Account Administrators | BIM 360 | Autodesk Knowledge Network
- How to manage teams/members: Manage Teams | BIM 360 | Autodesk Knowledge Network
- If the users haven’t gotten the email, you can check/resend it this way: To Resend Account Invitations | BIM 360 | Autodesk Knowledge Network
2. BIM360 Project Invitation
Users are not invited as members of the site/project.
- Once users are assigned a license, the project or account admin needs to add users as a member of the project/s.
- Once users are assigned both the license and invited as a team member, the users will get two emails from Autodesk explaining their permissions have changed (assigned a BIM360 license) and that they can now start collaborating (invited as a BIM360 project member).
The user isn’t assigned proper permissions.
- BIM360 has the capability to restrict users from certain files/folders that the admins deem unnecessary for the user. If they can’t see a file but should be able to, more than likely they aren’t set the appropriate permissions.
- In-depth information about different permission types: Folder Permissions | BIM 360 | Autodesk Knowledge Network
Once all of that is cross-checked and they still don’t have access, it could also be:
- Incorrect spelling of the users’ email (perhaps even two different but similar emails).
- Opening up the BIM360 project in the wrong version of Revit, ex. can't see 2019 projects in Revit 2018.
- Not updated to the latest version of Revit hotfixes. These were the Transport Layer Security Updates created by Autodesk in August 2019: Autodesk Transport Layer Security Updates Require Revit Security Fix | Revit Products 2019 | Autodesk Knowledge Network
Here is an excellent, in-depth article about getting started with BIM360. It includes step-by-step workflows and screenshots: How to get started with Collaborate Pro | BIM 360 | Autodesk Knowledge Network
Should you require any help with BIM360 or require additional seats, please provide A2k with your Site ID as it helps expedite the backend processes with Autodesk.
- How to find the Site ID: Where to find a BIM 360 Account ID | BIM 360 | Autodesk Knowledge Network
BIM360 can also be set up as a trial. Please note, however, that this is only available for 30 days. On that 31st day, only the admin will have access to the files/folders and you will require a license in order to continue working on those files. Should you not wish to purchase a license, the admin will have 30 days to manually download all of the files off of the site before all of the data is erased.
- More info/FAQ’s here: BIM 360 Design Trial FAQ | BIM 360 | Autodesk Knowledge Network