Knowledgebase
Knowledgebase

The License Manager is not functioning or is improperly installed. Revit will shut down now.

Many users have been encountering this error that's preventing them from launching their Autodesk CAD applications (such as Revit, AutoCAD or Inventor).

More often than not, this error seems to be occurring for users who have not recently run the Autodesk Desktop App, nor patched either their installed Autodesk CAD application, nor installed any of the provided Autodesk Licensing Hotfixes provided via the Autodesk Desktop Application.

To correct this problem, please run the Autodesk Desktop App (found via the Windows Start Menu), log into the app with your Autodesk User ID, and then run all available Autodesk CAD App Service Packs, patches and licensing hotfixes.

If your Autodesk Desktop App is loading, but failing to display any options and appearing completely blank, then you may need to uninstall the Autodesk Desktop App, and then reinstall the App using the below link;

 - https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/About-Autodesk-desktop-app.html

If the problems persist, work through the troubleshooting steps listed on the below Autodesk KB article;

 - https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Error-The-License-manager-is-not-functioning-or-is-improperly-installed-with-ACAD-2020.html

However as these steps are extensive, you're more than welcome to log a support ticket with the A2K Technologies support team for further assistance on this issue.

Email: support@A2KTechnologies.com.au

Web: https://support.a2ktechnologies.com.au

Phone: 1800 223 562

Recently, we've had an increase of questions asking about how to work from home with their Autodesk software. And as either an Autodesk Software user or an IT Administrator, if you're keen to know your options then please read on.

Note that this article is discussing licensing and installation aspects of Autodesk software, but not the actual remote workflows that may be needed with your CAD applications when working from home.

30 Day Trial Mode

Firstly, understand that anyone can obtain the current version of Autodesk Software (at time of writing, we're transitioning from release 2020 to release 2021 over the coming weeks) and run the software in trial mode for 30 days. There may be reasons as to why the trial may not work immediately, but generally speaking, running the software in "Serial Number" / "Standalone" mode will grant that active user 30 days to use the software before locking them out. More on this later... but for now, most users should be able to download the software and use it in trial mode.

Downloading your software;

There are three common ways to download Autodesk software to your home computer;

Autodesk Manage Portal

http://manage.autodesk.com

And of particular interest, when using the Autodesk Manage Portal to download your software, use the "Browser Download" method that's detailed here;

https://knowledge.autodesk.com/customer-service/download-install/download/about-download-methods/browser-download-method-for-autodesk-account

Autodesk Virtual Agent

http://ava.autodesk.com

The Autodesk Virtual Agent is a chat bot that can be used to download Autodesk software (limited to current version for anonymous users) and also for its activation (more on activation below, it's only required in some situations).

Autodesk Desktop App

https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/About-Autodesk-desktop-app.html

The Autodesk Desktop App can be downloaded, installed, and then once a user has logged in with their Autodesk ID, they'll be able to access the installer for any Single-User licenses that have been assigned to them. The Autodesk Desktop App may already be installed on your computer if you've installed any Autodesk software previously over the past 5 or so years - you'll find the shortcut for it within the Windows Start Menu.

Patching your software;

The Autodesk Desktop App will be installed with any Autodesk software installation. The shortcut for the app is found within the Windows Start Menu, and will run in the Windows System Tray as a little blue "A" icon. Load up the Autodesk Desktop App, log in with your Autodesk ID, and then the app will scan and detect any installed Autodesk products and provides for patching of each install. Of importance the App will also provide Licensing Hot-fixes independent of your CAD service packs and CAD hot-fixes, and it's very important to install any licensing hot-fixes recommended by the Desktop App as a priority.

Alternatively, you can download individual Autodesk App patches via the Autodesk Manage Portal. The list of available patches may be extensive however, so use the search bar to help find what you're looking for.

Licensing your installed software for home use;

Single-User (Term Based) Licensing

For those of us who are using an Autodesk Single User license, this method is by far the easiest. Simply download the software, install it (be it a laptop or desktop, but Autodesk do state a limit of 3 devices) and log in with your Autodesk ID to use it. If the software fails to log-in, run through these checks;

 - Are you using the correct email address that's associated with your Autodesk ID?

- Check the Autodesk Desktop App doesn't have any pending Service Packs or Licensing Hot-Fixes awaiting install.

 - Check that the products you're trying to open are listed either in the Autodesk Desktop App, or the Autodesk Manage Portal. If either of these are looking relatively empty, cross check your email address and your assigned software with your Software Coordinator.

Multi-User Network (Term Based or Maintenance) Licensing

Borrowing a Network License

Multi-User Licensing Users may open up their CAD application, clicking Help/About, and then product information where they'll see an option to borrow a license for a set period of time (6 months is the maximum default). CAD administrators may wish to either limit the borrowing of licenses to certain users, or by the maximum time which a license can be borrowed. To control the Borrowing, the CAD Administrator will need to create an Options File on the License Server. The guide below details how to create an options file;

http://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/How-to-control-network-license-access-using-an-options-file.html

Virtual Private Network

Speak with your Company IT Administrator about setting up a VPN between your home device and your office network. Once the VPN is setup and active, so long as your home computer can see/ping the Autodesk License Server in your office, you can then go about installing the Autodesk Software and upon first start up, select the "Multi-User" option, enter in your company servers name, and the software should start up as expected. If however, you encounter errors please be sure to first check the VPN is setup correctly with your IT Administrator. Following that, ask them to reach out to A2K Support for help, as we'll need to check;

 - The client side error message, take a screenshot of it.

 - The LMTools log file, Status Enquiry and Options file

 - Network Latency (how long it takes your home computer to communicate with the office license server).

And as always with a Network License, remember that once the user requirement exceeds the license pool, users will be rejected from obtaining a network license.

Home User Serial Number

Your software coordinator can log into the Autodesk Manage Portal and generate a "Home Use Serial Number" which can be issued to any user who needs to install and run Autodesk products from their home computer, yet is unable to run a VPN. There are limitations to Home Use Serial Numbers, such as;

 - The Software Coordinator may only issue the same amount of licenses as per the maximum licenses held within the license pool of their active Autodesk contract, on a per product basis. So if you have a 10 seat Multi-user network license of AutoCAD, then a Home User serial number may be generated for that product, and then issued to a maximum of 10 users for install and activation on their home devices.

 - The installation must be activated (and for troubleshooting on this, please see below).

 - The license will expire, typically 12 months after activation. It can be renewed, however, often users prefer to install and re-activate their newer version of Autodesk software, and uninstall last years version.

Legacy Standalone Licensing (Maintenance)

Install your software and activate your install using the same serial number that's been used on your work computer. If activation fails, use the Autodesk AVA website to assist with manually activating your product. It's important to understand however, that Autodesk will only allow home use activation on active maintenance contracts. If you're maintenance contract has since expired, Autodesk will not activate your product for use at home.

Activation Troubleshooting;

If using either a Home Use serial number, or your Maintenance perpetual serial number, the software should automatically activate via the internet. If that fails, try using the Autodesk AVA website to generate your activation code manually.

Activate your product directly using the AVA website:

http://ava.autodesk.com

If you're still continuing to have activation complications, then please reach out to A2K Support for further assistance, noting that we'll require;

 - Name of Installed Product

 - Product Serial Number (the issued home use serial, or your maintenance serial number)

 - Product Key

 - The Request Code generated when the software attempts to activate (you can use the mouse cursor to select this code, and copy/paste it)

Email those details through so that we can work with Autodesk to manually generate an "Activation Code" for use with your home install. However, keep in mind that you should be able to use the software in 30 trial mode whilst awaiting your Activation Code.

Project data, saving and sharing files, accessing work network drives, etc.

The aim of this particular document is to cover frequently asked questions on Autodesk Licensing and software install during Work From Home situations, but for tips and tricks regarding remote workflow related questions, please log a new support ticket via the A2K Support Portal so that a product specialist can review and discuss your workflow questions. Use the below link to log a support ticket with the A2K Technologies support desk;

 - https://support.a2ktechnologies.com.au/

Autodesk Media Release;

Autodesk have release the below media release which also contains a few official handy links that you may refer to if needed, regarding Home Use Licensing;

https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Best-practices-for-using-Autodesk-software-when-working-remotely.html

We've had reports of the recent service pack 1 for Bluebeam Revu 2019 is causing complications with many users.

To restore your version of Bluebeam Revu 2019 to the original release (version 2019.0.20), you'll need to firstly download the installation media from the below link;

 - https://support.bluebeam.com/articles/enterprise-installation/

You'll see version 2019.0.20 listed for download.

Once downloaded, uninstall Bluebeam Revu via Windows Programs & Features (which may prompt you to restart your computer too).

Finally, double click on the downloaded Revu install media to re-install Bluebeam Revu. The enterprise installer should pick up your existing licensing details and install the correct version of Revu.

If prompted with re-applying the Service Pack, please dismiss for the time being until we have heard further information from Bluebeam regarding this issue.

As always, if you need an A2K Technologies support technician to review your complication further, please reach out to us. Email on support@A2KTechnologies.com.au

Windows v2004 Causing Autodesk Product Issues

Support - A2K Technologies

We have started to see a few clients moving onto Version 2004 of Windows in the last few weeks with various issues. 

  • CAD not launching;
  • Revit performance deterioration;
  • Products not installing with various failure warnings;
  • Products crashing on start-up with error pop-ups.

At the moment, we can see the issue lies in the C++ Libraries getting corrupted during the Windows Update.

If it's a FRESH INSTALL, we recommend the following steps:

  1. Uninstall C++ Libraries (C++ libraries will install on their own with the software installation);
  2. Clean uninstall the software in question;
  3. Run MSFixIt to clean up any registries and straggling files (sometimes there are multiple instances, so run MSFixIt until they are all clear);
  4. Reboot your computer;
  5. Reinstall the software using the Browser Method.

If it's a product that was ALREADY INSTALLED and started to act up, we recommend the following steps:

  1. Repair C++ Libraries;
  2. If it's still not working, un/reinstall C++ libraries;
  3. If still not working, Repair the product through Control Panel;
  4. If still not working, run a Reinstall through the Control Panel.