BIM 360 Access Issues 
Posted by David Gerber, Last modified by David Gerber on 02 July 2020 04:42 PM

BIM 360 Access Issues 

By David Gerber - Support - A2K Technologies

We have seen an influx of BIM360 tickets this week after the expiry of the Extended Access Program by Autodesk which gave users access to BIM360 Trials until June 30, 2020.

We have found some common reasons for the loss of access, please see the below reasons and the appropriate measures to take to resolve them:

  1. BIM360 Trial not extended

    1. If you decided that you wish to not continue using BIM360, you would have needed to download all of your projects from the Hub before the expiry date. If you find yourself in a situation where you did not do so, Autodesk gives a 30 day grace period. Only the Admin of the Hub will be able to access the data for downloading.

      1. Additionally, when you download your data from the BIM 360 Design trial hub/site, you will be downloading the Revit model(s) that were uploaded to the BIM 360 site. All non-model metadata like markups, issues, user permissions, audit trail, contents of packages in Design Collaboration module and more, cannot be downloaded.

      2. *Note: provided you've opened the latest cache models before the trial expired, you may have local cache models stored on your computer which you can use.
        • Cache folder located here: C:\Users\%USERNAME%\AppData\Local\Autodesk\Revit\<Autodesk Revit Version>\CollaborationCache 
        • The easiest way to find the model is to look at the time stamp and trace back when you last opened the model.

    2. If you wait over 30 days after expiry, you will lose your data. The only way around it is to pay for a license and get access to the hub, or be proactive and download the files before the expiry date/purchase and merge before the expiry.

  2. BIM360 License purchased

    1. If you purchased a license, you should've gone through the process of filling out a form with your account manager to merge your trial into a full license.

      1. If this process wasn't done for whatever reason, please reach out to us at - - so that we can lodge it with Autodesk to merge for you ASAP.

      2. Please send through the following with your email:
        1. BIM360 Account Admin Name and Email
        2. Site ID - how to find your Site ID: 
        3. Name of the Hub

    2. Depending on the timing of when you purchased the license, it may also be in the merging process. If this is the case, at the moment there is a 4+ hour turn-around time for the merger. 

  3. BIM360 License purchased and merged with trial

    1. If everything was organized prior and has gone through before the expiry date of the trial, we have also noticed that users have lost access to BIM360.
      1. Please check license allocation to users. We have seen numerous clients have actually been unassigned even if they were assigned previously.
        1. This is especially the case if it went from trial to full license recently.
        2. How to assign users access to products: 

    2. This is not limited to those who recently bought BIM360 license, we have seen licenses purchased as far back as March 2020 have users unassigned. 

If it isn't one of the above 3 common issues, please reach out to us at support - - and provide as much detail as possible so that we can get the appropriate person to help you in a timely fashion.

Please include:
  1. BIM360 Account Admin Name and Email
  2. Site ID - how to find your Site ID: 
  3. Name of the Hub
  4. Screenshots if they help explain your situation better
  5. When the issue emerged
  6. Name and emails of affected users

We understand the frustration that may arise with this scenario as you may have multiple users unable to work, so please work with us and provide as much information as possible so we don't need to keep going back and forth between yourself and Autodesk to complete the puzzle. The more information you give us, the easier it is for us to solve the problem for you and get you back up and running.

We appreciate your patience!

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