Autodesk Manage Portal & Product Access Issue
Posted by Karl Hosking on 23 March 2018 09:43 AM
Autodesk are currently experiencing complications with their Manage Portal and product access appears to be impacted. If you find that you're unable to use your Autodesk product, please log a support case with the A2K Support desk, advising;  - What product and version is impacted  - When the product last worked  - Can you see your product listed correctly via the Autodesk Manage Portal  - Is the product assigned to the required user, or
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Revit failing to launch
Posted by Karl Hosking on 10 January 2018 01:02 PM
A common issue has emerged where Revit (all current versions) fails to open, stalling at the Revit splash screen. This has been traced to a recent update to Trend Anti-virus (sometime between December 20th 2017 & January 8th 2017). If Revit is failing to open and you have Trend Anti-virus installed, please contact your system administrator immediately to have them configure/uninstall Trend. More information via the below Autodesk article;  -
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Now Receive Instant Answers to Your Support Questions
Posted by Kent Watson on 03 October 2014 11:45 AM
A2K Technologies support has been enhanced.  When you log your support question online, proactive solutions are offered from our knowledgebase as you type your question. Our knowledgebase is built and maintained by our industry experts based on the common issues people encounter on a daily basis. The following image shows this in action Read Complete article