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Knowledgebase : VEO
 

Should you run into issues with logging into VEO, please use the following points as a self-help guide to troubleshooting. #1: USER IS TRYING TO USE THE DEMO AND DOES NOT HAVE A DEMO ACCOUNT If you are using the demo, you must create a demo accou...
#1: USER ALREADY HAS VEO RUNNING Quit all running instances of VEO. Open the Task Manager and check if there is a VEO process running, and end it if necessary.
Should you run into issues with installing VEO, please use the following points as a self-help guide to troubleshooting. #1: VEO INSTALLER DID NOT DOWNLOAD CORRECTLY Navigate to http://www.m-six.com/downloads [1] to obtain a new installer package...
Should you run into issues with Exporting to VEO, please use the following points as a self-help guide to troubleshooting. GENERAL #1: EXPORTER PLUGIN CANNOT FIND A VEO DATABASE / USER'S CACHE If you have moved the VEO folder to another location, ...
Should you run into issues with Graphics in VEO, please use the following points as a self-help guide to troubleshooting. GRAPHICS FRAME RATE IS SLOW OR CHOPPY #1: GRAPHICS SETTINGS ARE TOO HIGH In VEO, go to the User menu in the top-right cor...
#1: VEO IS BUSY PROCESSING VEO may become unresponsive at times when it is loading large projects or busy processing a difficult command. Almost all of the time it is still working and will become responsive again when it is done. If VEO appears to ...
#1: VEO CANNOT FIND THE EXISTING VEO_CACHE FOLDER If the VEO_Cache folder has been moved to another location, the _VEO_Settings.ini_ will have to be modified to use the new location. If VEO is re-installed, the _VEO_Settings.ini_ file will be overwr...
#1: USER DOES NOT HAVE ACCESS TO SELECT PROJECTS If the user does not have online access permission to select projects, then they will not appear in VEO and will be erased from the user's cache.
TIP TITLE:      Incorrect Model Stream Coordinates PRODUCT:      VEO AUTHOR:        Chad Smith - Consulting Technical Lead Issue: If you have two models which have incorrect/incompatible coordinates due to let's say coming from different design pr...
TIP TITLE:      Initial Project Load is Slow PRODUCT:      VEO AUTHOR:        Chad Smith - Consulting Technical Lead Issue: When VEO is first installed, it may be taking a long time to locally sync all the projects. This results in having some spe...
TIP TITLE:      What is a Journal File? PRODUCT:      Revit AUTHOR:        Chad Smith - Consulting Technical Lead Issue: You have probably been asked to provide a Revit Journal File if you've logged a Support Issue to A2K or Autodesk. But what i...
TIP TITLE:      Styles Not Applying to Elements PRODUCT:      VEO AUTHOR:        Chad Smith - Consulting Technical Lead Issue: Styles which have been applied to elements as part of a Style Set are not showing in the model view. Solution: What'...